Medical Assistant/Scribe, House Calls Program (Rockford and DeKalb region)
- Rockford, IL
- Permanent
- Full-time
Location: Hybrid in Dekalb, IL and Rockford, IL RegionCompany DescriptionThe mission of Oak Street Health is to rebuild healthcare as it should be. We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare. The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.We are a national organization serving over 100,000 patients and we are growing rapidly. We are a team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you! For more information, visit www.oakstreethealth.com.Program OverviewOak Street Health@HOME delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of our patients throughout the healthcare delivery system.Role DescriptionThe House Calls Medical Assistant/Scribe (CIS/MA) fulfills a crucial role for our in-home care teams; supporting logistics, clinical care, and documentation in our innovative home-based care program. The CIS/MA works directly with a House Calls Provider on a daily basis to help prepare patient visits, document visits in the EMR accurately, identify and bridge gaps in care, and advocate for patients and families when patients return from the hospital or experience other challenges.ResponsibilitiesPrepare daily visit schedules, including routing and logistics planningAccompany House Calls Provider on home visitsIn accordance with state regulations, check vital signs, administer vaccinations, perform point of care tests, blood draws for lab testingAssist in reconciling patient medicationsSupport patient and family educationDocument Patient Encounters in a structured noteInclude the history of the present illness, assessment, plan, and physical examAssign appropriate CPT and ICD-10 codesPrepare After Visit SummariesConsult with provider to ensure accurate and specific documentationImprove Clinical Documentation, as appropriateRequest and review medical recordsLeverage Oak Street’s population health tools to support clinical documentation improvement in a value-based care modelPrepare for and support Daily Huddles and Clinical Documentation ReviewsConsult with provider on clinical documentation opportunitiesAdministrative support for provider and care teamProcess and manage orders and referrals, including follow-up callsAddress tasksMaintain supplies and equipment, including routine quality control checking (i.e. infection control measures and logs, recruitment and checks for expired medication and supplies)Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operationsOther duties as assignedWhat we’re looking forGenuine passion for primary care and reaching vulnerable patientsComfort navigating visits in patient homesDemonstrated ability to collaborate effectively in a team settingWillingness to learn and be accountable for visit documentation and workflowsExcellent communication, follow-up, teamwork, and problem-solving skillsDesire to be a part of a fast-paced, innovative, quality-driven organizationRequired QualificationsState or national Medical Assistant certification (as required by state), or graduation from an accredited medical assistant courseCPR or BLS CertificationMinimum 1 year experience as a Medical AssistantMust pass all clinical competencies before supporting patient care, phlebotomy experience a plusDaily access to a vehicle with valid license and insuranceFlexibility to travel throughout service areaElectronic Medical Record experienceComputer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.Bilingual (English and Spanish) a plusUS work authorizationWhat does being “Oaky” look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.Oak Street Health BenefitsMission-focused career impacting change and measurably improving health outcomes for Medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.Learn more atAnticipated Weekly Hours 40Time Type Full timeThe hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.Shift Flexibility:Monday: -Tuesday: -Wednesday: -Thursday: -Friday: -Saturday: -Sunday: -Weekend Shift Frequency:LanguagePay RangeThe typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will close on: 11/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.