Temporary Property Security Technician

• Respond to property alerts within 12 hours.
• Assess the home and define appropriate intervention (boarding up doors/windows, engaging with local law enforcement or other government agencies, etc.)
• Perform light cleaning inside and outside to make property appealing to prospective residents.
• Document activity and required information in real-time using provided technology such as iPads.
• Complete product, inventory, and property knowledge audits.
• Conduct occupancy and quality control checks.
• Communicate and coordinate with regional marketing and advertising campaigns.
• Travel throughout applicable markets using a FKH Fleet vehicle and conduct regular tours of vacant homes to ensure they remain show ready.
• Assist with resident relations programs, open houses, and special functions.
• Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
• Perform other duties as assigned, such as dropping off checks, updating housing information, checking in on tenants.
• Respond to customers in a courteous manner and take responsibility for resolving customer concerns.
• Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
• Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
• Complete service requests in a professional and timely manner.
• Monitor the condition of assigned properties and taking proactive immediate steps to correct any unsafe condition.
• Upkeep of fleet vehicles and inventory.

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time and climb up and down stairs multiple times each day
• Interacting with public
• Requires working weekends on call.
• Traveling throughout assigned market

• High School Diploma or equivalence
• Strong background in residential construction and remodeling in multiple trades
• Must have a valid driver's license
• Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work
• Ability to learn and adapt to advanced smart home technology.

• Strong Customer Service & Conflict Management Experience

• Military, Police, or Security background preferred

• Demonstrated experience in learning and using technology tools to track work (Customer Service Software, Project Management, MS Office, Etc)
• Experience using Yardi, Salesforce, Smartsheet, Zendesk or similar property management program

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time Management - Managing one's own time and the time of others.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Customer Service - Ability to resolve conflict while providing exceptional service

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes