Financial Counselor
- Fresno, CA
- Permanent
- Full-time
- Complete daily financial counseling workflow included but not limited to:
- Running Daily Schedules for consults, new/added procedures
- Completing VOB and cost estimates
- Collect on all time-of-service payments for patient responsibility
- Applying for financial assistance
- Applying for Medicaid/Medi-Cal
- Coordinate with Early out collections partner for payment plan and payment financing options
- Responsible for monitoring and collecting on all outstanding patient balances owed.
- Complete Applications for assistance and patient assistance programs based on clinic need.
- Apply and track all financial assistance applications in assist point.
- Ensure maximized assistance gained for all patients based on coverage needs.
- Coordinate educational calls with all patients to ensure financial literacy of their insurance and assistance options available according to their individual needs and eligibility.
- Conduct campaigns for patient education specific to open enrollment opportunities
- Initiate and track all charity care applications according to ION policy
- Work closely with other Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
- Maintain month Key performance indicators establish both individually and in team setting.
- Deliver monthly KPI’s to manager on time for prior month.
- Regular attendance and punctuality.
- Ability to work a flexible schedule as necessary.
- Minimum of 1 year Financial Counseling and/or budget/credit analysis and counseling experience preferred
- 2 years’ experience in medical office setting working with medical insurance, coding and financial matters or pharmacy technician preferred
- Working knowledge of medical terminology as well as ICD-9 and CPT codes.
- Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within established guidelines of the center.
- Strong competency of Microsoft Word, Power point and Excel
- Associates Degree or an equivalent combination of education and experience preferred
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs