Retail Sales Representative Lead

• This is a hybrid position based in the Port Angeles, WA location, with the ability to travel into the nearest office and the field as needed

• Oversee successful day-to-day operation of Retail and RSR functions.
• Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.
• Regularly travel to store locations to conduct monthly monetary paperwork, PCI, and inventory audits.
• Support the on-boarding of retail staff.
• Supports the day-to-day tasks of overseeing multi-store employee work and time-off schedules.
• Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager.
• Influence retail employees to focus on high quality service, sales, and retention efforts.
• Promote company objectives and champion World-class customer experience.
• Collaborate on developing and distributing sales and service reporting.
• Review and authorize team batches, adjustments, and corrections to be completed at the local level, in partnership with Retail Management.
• Collaborate with and provide auxiliary support for other retail teams and work groups within the Region.
• Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments.
• Assist with organizing and auditing RSR commissions.
• Seek opportunities with customers to enhance the company’s image; always set a positive example for peers by presenting a neat appearance and showing respect for our customers and their property.
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.
• Maintain sales progress in accordance with assigned goals and document productivity on sales forms/ reports as provided by the company.
• Manage employee schedules to ensure proper store coverage while maximizing employee efficiency.
• Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; collaborate on sales promotion activities to maximize sales.
• Other duties as assigned.

• 2-3 years’ experience at Astound in Retail or other Customer Service related functions
• Phone customer support/service related background

• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills a plus.
• Friendly, enthusiastic, and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable Television and/or Telecommunications industry experience preferred.
• Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property.
• Flexibility in work schedule, overtime required at time

• High school diploma or equivalent

• 401k with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
• Tuition reimbursement program
• Employee discount program

• Take care of our customers

• Take care of each other

• Do what we say we are going to do

• Have fun

Grande Communications