đ Patient Access Specialistđ° Salary Range: $17.75 - $26.65đĄ About Saratoga HospitalAt Saratoga Hospital, weâve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approachâcreating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.đŻ About the RoleWeâre looking for a dedicated Patient Access Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, youâll be a vital part of our administrative team, obtaining, verifying and recording all patient information through the registration process to ensure proper records for all services received. Youâll provide support for the scheduling and ordering of miscellaneous exams when necessary and assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence.đ What Youâll Do
Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patientâs identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas-complete inpatient admission process.
Verify Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate.
Collections: Collect patient co-pays and enter payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
Medical Records: Maintain confidential medical records. Obtains records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records.
Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services.
đ What You Bring
Previous customer service experience, preferably in a healthcare or clinical setting
High School diploma or GED equivalency
Strong communication and teamwork skills
Commitment to providing patient-first, high-quality service
Comfort working in a fast-paced, collaborative environment
đ Why Saratoga Hospital
A caring, community-focused culture rooted in teamwork and trust
Supportive leadership that invests in your development and well-being
Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.
Opportunities to grow within the Albany Med Health System
Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
đ¤ Our CommitmentWe are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If youâre passionate about healthcare and community serviceâeven if you donât meet every qualification listedâweâd still love to hear from you.đ How to ApplyClick the âapplyâ button to submit your resume and complete our online application. Applications are reviewed on a rolling basisâapply today and discover what makes Saratoga Hospital a special place to grow your career.
