Sales Support Representative (Construction/HVAC)
Chesapeake Controls
- Chesapeake, VA
- Permanent
- Full-time
- Identify key business opportunities through cold calling, following up on technician referrals and qualifying leads.
- Assist with identifying customer needs during service calls or through outbound contact.
- Develop a solid understanding of HVAC systems and service offerings.
- Promote and sell HVAC service agreements, repairs, and system upgrades.
- Prepare and deliver quotes and proposals under the guidance of senior team members.
- Follow up with existing customers to ensure satisfaction and uncover additional service needs.
- Create professional sales proposals and presentation
- Support senior sales representatives with administrative or field tasks.
- Maintain accurate records of customer interactions in CRM software.
- Participate in trade shows and professional organizations.
- Maintain monthly sales goals and forecasts.
- Assist with turnover meetings to include point of contact, start dates, estimated labor and materials and any special customer requests.
- Attend training and development sessions to grow product knowledge and sales skills.
- Bachelor's degree in business, construction, marketing or an industry-relevant field
- Proficient with Microsoft Office and/or CRM software (training provided).
- Analytical skills
- Competitive negotiator with excellent customer service skills
- Basic mechanical aptitude and willingness to learn HVAC systems.
- Interest in HVAC industry and sales; prior experience in customer service or inside/outside sales is a plus but not required.