Commercial Deposits Coordinator
- Bellingham, WA
- $19.21 per hour
- Permanent
- Full-time
- Deliver exceptional customer service to commercial deposit customers and the internal business lines in the execution of all assigned duties
- Regularly maintain commercial deposit client documentation in order to meet audit and bank standards
- Drive consistency in TM documentation such as updating service agreements
- Seek resolution for operational issues to customer's complete satisfaction and escalate systematic issues as encountered
- Keep Relationship Managers and Treasury Relationship Managers apprised of critical developments in commercial customer relationships
- Complete a review of the daily Check and ACH Pay/Returns decisions for commercial deposit customers
- Review commercial account deposit hold request and escalate to relationship managers when needed
- Assist customers with out of branch wire requests, internal account transfer requests, stop payment requests and custom deposit reports requests
- Review daily commercial branch reports, including overdraft reports and inactive account reports
- Manage commercial deposit customers daily chargeback notifications
- Closely adhere to the Bank's Information Security policies and procedures
- Perform tasks that affect the Bank's compliance with federal and/or state regulations
- Adhere to bank policies and procedures designed to comply with federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
- General knowledge of commercial banking preferred
- Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills
- Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment
- Excellent relationship building and communication skills
- Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position
- Demonstrated experience with Microsoft Office -- Excel, Word and electronic communication systems
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching*
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans