Monitoring Account Specialist

Western States Fire Protection

  • Fenton, MO
  • $22.00-24.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value, and seizing new opportunities.Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.What we offer:
  • Health, Life, Dental and Vision Insurance
  • Employee Assistant Program
  • Flex Spending (FSA) (Cafeteria Plan) and HSA
  • 401(k) Plan – Matching up to 3%
  • Employee Stock Purchase Plan
  • Profit Sharing Plan
  • Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
  • Paid Holidays
  • Tuition Reimbursement
  • Annual Discretionary Bonus
  • Employer Paid Life Insurance
  • Gym membership reimbursement
Monitoring Account SpecialistThe Monitoring Account Specialist works directly with Western States Fire Protection’s 40+ branches as well as a third-party billing company to produce timely and accurate billing, collections and reporting for a $7 million and growing Alarm and Monitoring division. The Account Specialist will also work closely with the whole corporate Alarm & Monitoring division.Location: St. Louis, MOThis is not a remote position.The salary range for this position is $22.00-$24.00 per hour.Job Responsibilities
  • Conduct receivable tasks: collections, refund submittals, disconnect notices
  • Setting up and maintaining monitoring accounts sold by our branches
  • Timeliness of problem solving with branches
  • Answering customer service phone line
  • Responsible for maintaining and uploading documents to an electronic file system
  • Create, type, and distribute internal and external correspondence
  • Assist in completing special reporting and licensing requirements
  • Complete special projects as required
  • Accomplish responsibilities as required using business software as approved by WSFP
  • Provide administrative support for the Alarm and Monitoring branch divisions
  • Offer suggestions and solutions on improving efficiency of general office procedures
  • Other duties as assigned
Job Qualifications
  • Two years’ basic office experience is preferred
  • Strong attention to detail
  • Background in basic administrative skills is preferred
  • Proficient computer skills with working knowledge of business software applications
  • Possess excellent written and verbal communication skills
  • Puts forth a courteous, friendly, helpful attitude always when answering the phones or dealing with other associates
  • Willing to pass a post-offer drug screen test and background check
All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.VEVRAA Federal Contractor

Western States Fire Protection