IT Assistant Contract Technical Representative
Precise Systems
- Crane, IN
- Permanent
- Full-time
- The ACTR will be responsible for directly supporting the ONR CTR creating Navy Marine Corps Intranet (NMCI) orders, MACs and special requests
- Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion
- Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests
- Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email
- Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
- Maintains logs and other documentation for analyses
- Provides support with Flank Speed questions and troubleshoots problems
- The ACTR will be responsible for directly supporting the ONR CTR creating Navy Marine Corps Intranet (NMCI) orders, MACs and special requests
- Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion
- Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
- Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email.
- Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
- Maintains logs and other documentation for analyses
- Provides support with Flank Speed questions and troubleshoots problems.
- Aids the Asset Manager in tagging devices with RFID Tags and entering data into SAM database for NMCI assets.
- 2+ years of related experience
- CompTIA Security + or equivalent
- Active Secret Clearance or current interim
- Bachelor's level degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems.
- Computing Environment Certification is a big plus
- Microsoft 365 experience is preferred; Flank Speed experience is a big plus
- Mobile device experience
- Asset Management experience
- Tier 1 helpdesk experience