Public Safety Desktop Support Technician
- Arlington, TX
- $27.00-30.00 per hour
- Permanent
- Full-time
Job Type: Contract to hire
Location: Onsite | Arlington, TX |
Hours: Monday-Friday, 8AM-5PM
Pay Rate: $27-$30/hr. DOEPosition Overview
GTS Technology is hiring a Public Safety Desktop Support Technician to provide high-quality IT support both onsite and over the phone. This role is responsible for troubleshooting and resolving hardware, software, and network issues including Cradlepoint devices, Dell Rugged systems, Windows 10/11, Microsoft 0365, and general break/fix support ensuring client staff remain productive and supported.Responsibilities
- Serve as the first point of contact for technology-related requests and incidents.
- Troubleshoot and resolve issues with desktops, laptops, peripherals, Cradlepoint, and Dell Rugged devices in person and over the phone.
- Install, configure, upgrade, and maintain Windows 10/11 and O365 applications.
- Provide network and connectivity support (LAN, wireless, DNS, DHCP, TCP/IP).
- Document issues/resolutions and escalate when needed.
- Participate in an on-call rotation (evenings/weekends)
- Must pass a Criminal Justice Information Systems (CJIS) background check upon hire.
- Associate degree in Computer Science, MIS, or related field (or equivalent experience).
- 2+ years of IT support experience with hardware/software troubleshooting.
- Knowledge of Microsoft 365, Active Directory, networking fundamentals, and break/fix support.
- Strong communication, customer service, and problem-solving skills.
- Valid Driver's License; ability to lift up to 100 lbs.
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.