Guest Services Representative II
Novant Health
- Bolivia, NC
- Permanent
- Part-time
- Education: High School Diploma or GED, required.2 Year / Associate Degree, preferred.
- Experience: Minimum of two years in a busy healthcare/social work setting, preferred. 3 years of customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred.
- Licensure/Certification/Registration: Valid state drivers license for facilities where Valet assistance may be needed, required.
- Additional Skills Required: Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs.
- Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".