Healthcare Security Manager

• Ensure staffing numbers are met and remain at the expected fulfillment rate.
• Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
• Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
• Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
• When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
• Manage the sub-contractor's day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team

• Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
• Attend management calls with Regional Vice President & National Support Services as necessary
• Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
• Oversee and maintain site post orders for all posts and shifts
• Develop site improvement plans as required

• Learn, adhere and manage to company policies and procedures
• Maintain compliance with local, state, and federal regulations
• Ensure compliance with regulatory bodies
• Adhere to company requirements, contract requirements, the BCI contract and union CBA

• Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
• Ensure all employees on the contract are in compliance with training requirements
• Provide ad-hoc training, drills and plans to continue high quality service
• Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures

• Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
• Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports

• Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
• Present a professional image of BCI, the customer and the Security Department
• Manage key relationships with local and regional clients

• Oversee badging creation for clients, guests, patients, and visitors
• Control access to high-risk locations
• Perform emergency lock-downs as required
• Manage security of IT rooms and equipment

• Ensure the delivery of high-quality incident reporting within CORE system
• Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
• Respond and/or dispatch officers to incidents and calls for service
• Escalate high-impact incidents to client team
• Develop analysis and recommendations for incidents requiring better service
• Conduct thorough investigations either personally or through subordinate

• Analyze and identify risks, gaps, and implement countermeasures
• Apply complex concepts, develop creative solutions, and drive innovation
• Engage and attend threat management committee meetings as needed
• Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication

• Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
• Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
• Participate in nationally run technology pilots and provide user feedback and data
• Share video and necessary footage for investigation purposes

• Responsible for the oversight and day-to-day management of security staff.
• Evaluate and document staff performance, issue performance reviews, and corrective action plans.
• Manage succession plans and ongoing team development
• Foster a strong, collaborative, and inclusive working environment
• Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
• Conduct annual performance evaluations consistent with company protocol
• Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement

• Attend client meetings & huddles
• Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
• Respond to all requests and interact with the client in a polite, professional, and helpful manner

• Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
• Computer proficiency
• Excellent communication skills - verbal and written
• Familiarity with security technologies
• Strong knowledge of healthcare security regulations
• Exceptional leadership skills
• Ability to handle sensitive information
• Ability to respond to emergency situations as required
• Ability to work in a stressful environment
• Experience training and developing a diverse team
• Business acumen
• Experience with build

• 6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations, including any appropriate combination of healthcare industry, law enforcement, or military police experience that included management responsibility.

• Valid state driver's license or state issued identification card
• State Regulated Guard Card

• Certified Healthcare Protection Administrator License (CHPA)

Blackstone Consulting, Inc