Customer Service Representative
VersaDesk
- Los Angeles, CA
- Permanent
- Full-time
- Responding to customer inquiries via phone, email or chat.
- Resolving customer complaints and issues in a timely and efficient manner.
- Providing information about products or services.
- Processing orders and returns.
- Maintaining customer records and updating account information.
- Following up with customers to ensure their satisfaction.
- Escalating complex or high-priority issues to management or subject matter experts as needed.
- Providing feedback to management on ways to improve the customer experience.
- Adhering to company policies and procedures.
- Meeting performance goals, such as handling a certain number of customer interactions.
- Bachelor's degree in Business, Communications, or a related field.
- Proven track record of at least 2+ years of experience in a customer service role.
- Strong knowledge of CRM systems such as HubSpot or Zendesk.
- Ability to work well under pressure.
- Ability to multitask.
- Ability to adapt and learn quickly.
- Excellent verbal and written communication skills.
- Proficient in Google sheets / Excel.