Industrial Service Technician Coordinator
EST Companies
- Waipahu, HI
- Permanent
- Full-time
If you would enjoy working with a small but mighty global family business in Waipahu, Hawaii and you bring a solid knowledge of electro-mechanical systems, industrial equipment, pumps, motors, VFD’s, plumbing, generators, hydraulics, pneumatics, PLC systems to the table, you should apply… now.RESPONSIBILITIES AND DETAILS:
- Coordinate and schedule repairs, installations, and preventative maintenance for Government customers.
- Provide support to service technicians - order parts, verify paperwork, ensure they are prepared for each job, and assist techs with electro-mechanical troubleshooting.
- Maintain clear communication with customers and the EST team regarding job status, costs, and scheduling.
- Monitor, resolve, and escalate customer complaints.
- Assist the regional supervisor in ensuring 100% completion of contractual service obligations, warranty, compliance items and track service performance metrics.
- Generate quotes for service, repairs, and installations as needed.
- Ability to obtain and maintain access credentials for military bases and other secured facilities.
- Minimum 2 years of service coordination or management experience, in industrial or Government/DoD industries background is a plus.
- Relocation assistance is available.
- Pay depends on experience and skill level.
- And yes, great benefits.
- Hands-on troubleshooting background in mechanical, electrical, plumbing, or electronics systems.
- Strong customer service mindset with excellent communication and organizational skills.
- Strong computer skills, including Microsoft Office.
- Associate or bachelor’s degree preferred—or equivalent combination of education and experience.
- Must be fluent in English, both verbal and written.
- Must have a valid driver’s license and excellent driving record.
- Ability to lift 50 pounds and occasionally up to 100 pounds, work outdoors in various conditions, maneuver around moving machinery, and climb ladders with a 300 lb. weight limit.