Part Time Patient Access Registration Representative
UnitedHealth Group
- New Berlin, WI
- Permanent
- Part-time
- Greets visitors and patients in person, or communicates by telephone, upholding excellent customer service
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
- High School Diploma / GED (or higher)
- 1+ years of customer service experience in an office setting or professional work environment
- Basic level of proficiency with Microsoft Office Products
- Must be 18 years of age OR older
- Ability to work Thursday and Friday from 4:00pm-8:00pm CST and every other Saturday and Sunday from 7:45am to 4:15 pm CST
- Experience in a medical office or hospital admitting/registration office
- Knowledge of medical terminology
- Experience with electronic medical records system
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments