Mid-Level IT Support with Child Welfare
- New York City, NY
- Permanent
- Full-time
- Day to Day tasks to be performed by candidate include:
- Provide CONNECTIONS user support via in-person, email and telephone
- Provide direct, on-site instruction to individual users and small groups
- Provide instruction on newly released functionality
- Deliver presentations to line staff
- Monitor compliance with data entry requirements
- Review training materials
- Provide technical assistance with data warehouse
- Experience (5+ Years)
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
- This is an 100% Onsite
- 44 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
- 44 months of experience providing implementation support services for new application builds in a child welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
- 44 months of experience providing on-site user support for a large scale (15k + users) distributed child welfare application. Child welfare is defined as child protective, foster care / permanency or preventive services.
- 44 months of experience working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support.
- Bachelor's Degree
- R sum
- Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)