Customer Service Representative

Vaco

  • Boston, MA
  • $19.00-21.00 per hour
  • Contract
  • Full-time
  • 16 days ago
  • Apply easily
Position SummaryOur client is seeking a detail-oriented professional to support document processing and customer service tasks in a fast-paced, team-oriented environment. The ideal candidate will have a clerical legal background, strong communication skills, and the ability to manage multiple systems and priorities efficiently.Key ResponsibilitiesFulfill document and service requests for both internal and external clientsResearch and analyze legal documentation and entity statusSubmit and retrieve legal documents to/from relevant government agencies (e.g., Secretary of State, Division of Corporations)Monitor and track the status of submissions through to completionCommunicate status updates and resolve issues or escalate as necessaryNavigate multiple processing systems and databases quickly and accuratelyParticipate in process improvement initiatives and special projectsMaintain consistent and professional communication with all stakeholdersContribute to overall customer satisfaction and team successMeet tight deadlines and adapt to changing prioritiesOccasional overtime and minimal travel (approximately 5%) may be requiredQualificationsMinimum 4 years of customer service experienceStrong attention to detail and accuracy in processing informationExcellent verbal and written communication skillsProven ability to work independently while contributing to team goalsProficient in Microsoft Office Suite, Adobe, and able to learn new software quicklySolid analytical, organizational, and problem-solving skillsAble to type at least 45 words per minuteDependable attendance with strong punctuality recordComfortable working in a diverse team environmentExperience with legal or clerical support work strongly preferred
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco