Assistant Manager

Planet Fitness

  • Ballwin, MO
  • $15.00-16.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
Benefits:
  • Opportunity for advancement
  • Training & development
  • Wellness resources
Job SummaryThe Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.Reports to: Club ManagerEssential Duties and Responsibilities
  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Assist Club Manager in disciplinary/ termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
  • Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
Club Cleanliness and Maintenance:
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and general upkeep of club.
  • Ensuring all equipment is clean on a daily basis.
  • Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.
  • Holding the team accountable for daily cleaning lists and assigned equipment.
Miscellaneous:
  • Oversee the ordering of club supplies using a specific budget base on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.
Qualification/ Skills:
  • One year of customer service experience is preferred.
  • High school diploma/ GED equivalent required.
  • Must be 18 years or older.
  • CPR certification required.
  • Superior problem solving skills.
  • Exceptional leadership and diplomacy skills.
  • Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
  • Must be willing to occasionally travel for training and to support other locations.
  • This position may require overtime, weekends, evenings, and holidays. Must be flexible.
Physical Demands:
  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift 75 pounds.
  • Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
  • Employee must never put themselves under any equipment.

Planet Fitness