Job DescriptionEmbry-Riddle: A Global Leader in Aviation and AerospaceWith vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.The OpportunityEmbry-Riddle Aeronautical University's Student Financial Services Department on the Prescott Campus is currently hiring an Account Analyst to join the team. The Account Analyst will be a demonstrated self-starter, with strong analytical, problem solving and critical thinking skills. The Analyst should work well with diverse external and internal constituents in a team-oriented environment. The incumbent should have excellent customer service orientation, communication skills (both verbal and written), interpersonal and strong organizational skills.The Account Analyst will have a full understanding of the student’s life cycle including the registration process, financial aid awarding guidelines, payment plans, third-party sponsorships and cancellation process. The Account Analyst will have in-depth knowledge of State and Federal Regulations and University Policies/Procedures and other regulatory agencies to ensure compliance. The incumbent will be responsible for weekly and monthly reporting to management regarding student receivables, credit balances and other miscellaneous reports.Responsibilities include, but not limited to:
Run weekly, monthly or term reports to audit, identify and verify student debt
Outreach to student with current debt via phone and email
Run credit balance reports to assist with refunds
Run miscellaneous reports to identify student account anomalies and delinquent payment plans
Provide financial counseling, payment options and support to students and parents
Collaborate with internal departments to assist with student account anomalies
Collect on returned payment items
Post and adjust miscellaneous charges/credits
Assist students with various requests including but not limited to account statements and tuition reimbursement forms
Perks Await You at Embry-Riddle!Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.QualificationsRequired Education and Qualifications:
Bachelor’s degree is preferred.
Qualified candidates will have at least one year of customer service experience and a strong comfort level with details
Proficiency using Microsoft Office Suite with strong skills in Excel
Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills
Excellent customer service orientation, communication skills (both verbal and written), interpersonal and organizational skills
Ability to work well with diverse internal and external constituents in a team-oriented environment
Willingness to share knowledge and information and to learn new tasks Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames
Demonstrate openness and responsiveness to new ideas and change
Project and establish a standard reflecting a professional image through dress, demeanor, and office environment
Compensation:The annual salary range for this position is $17.00 to $18.00 with a starting salary expectation around $18.50. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs.Application process/requirementsTo submit your application for this opportunity, please visit the and search for requisition number . Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Full Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our .
