Damage Investigator
- Lynnwood, WA
- $24.00-28.00 per hour
- Permanent
- Full-time
- Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
- Identify at-risk Field Technicians who need additional training to prevent potential for damages.
- Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
- Correct the field risk findings and coach/mentor technicians.
- Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
- Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.
- Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
- Provide witness testimony in small claims and litigated cases when necessary.
- Promote and maintain a strong safety culture and ensure quality standards are being met.
- Promote a good working relationship with clients, excavators, regulators, employees, and the public.
- Operate company vehicles in a safe manner and maintain a professional appearance.
- Will support hands-on utility locate training and education in Damage Prevention
- Remain current on existing and emerging learning methodologies and technologies
- Ticket production and weekend work may be required, as needed
- Completes other duties, as needed
- Paid Training Program
- Weekly Paychecks
- Company “take home” Vehicle and fuel card
- Work boot voucher (Red Wing)
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
- Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
- Identify at-risk Field Technicians who need additional training to prevent potential for damages.
- Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
- Correct the field risk findings and coach/mentor technicians.
- Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
- Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.
- Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
- Provide witness testimony in small claims and litigated cases when necessary.
- Promote and maintain a strong safety culture and ensure quality standards are being met.
- Promote a good working relationship with clients, excavators, regulators, employees, and the public.
- Operate company vehicles in a safe manner and maintain a professional appearance.
- Will support hands-on utility locate training and education in Damage Prevention
- Remain current on existing and emerging learning methodologies and technologies
- Ticket production and weekend work may be required, as needed
- Completes other duties, as needed
- High School Diploma or GED equivalency
- Two (2) or more years of experience locating underground utilities and/or combination of related experience required
- Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
- Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
- Demonstrated ability to appropriately coach and mentor technicians.
- Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
- Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
- Proficiency in computer based technology and ability to learn new systems & software related to the role.
- Ability to be flexible and adaptive in a fast-paced and dynamic work environment
- Respond to emergency calls, as needed.
- Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)
- Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.