Licensing Supervisor

State of North Carolina

  • Wake County, NC
  • Permanent
  • Full-time
  • 7 hours ago
Description of WorkThis position is funded in part through federal funds.$41,655 - $52,500The position directly supervises, trains and provides performance management for a team of four (4) Administrative Specialists I in the Raleigh office. This administrative licensing team is responsible for processing facility licensure applications (changes, initials and renewals). The position ensures the licensing team provides the highest level of customer service by responding to inquiries via phone, email, and in person from the public, providers and other State Agencies timely and courteously. The position ensures the Section mail is processed timely and accurately, checks are processed and secured per the Department Cash Matrix Management policy and files and databases are organized and managed in accordance with the Section's policies and other mandates.The responsibilities of the position include developing and implementing policies and procedures to carry out the programs; performing quality assurance and program evaluation; and responding to provider and public inquiries about the programs. The position also serves as the Section's “office manager” and is responsible for ordering supplies, coordinating with Information Systems to order equipment for the Section, and troubleshooting issues with office equipment, space, or other needs. The position frequently interfaces with other agency partners and customers such as the Attorney General's Office, the DHSR Division Office, DHHS Controller's Office, county departments of social services, providers and the public. The position gathers and disseminates information for public record requests and generates reports as needed by the Section Chief or other Section managers.This position is based in the Raleigh office on the Dorothea Dix Campus, however, a generous flexible hybrid telework schedule will be available.About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website forKnowledge, Skills and Abilities / CompetenciesManagement preferences:Strong written and oral communication skills and the ability to document clearly and concisely.Experience supervising and directing the work of others, including performance management and coaching.Experience in demonstrating intermediate computer skills (use of Microsoft Office products).Experience with Microsoft Office applications such as Word, Excel, Access, PowerPoint, Outlook, and Teams.Minimum Education and Experience RequirementsHigh school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience.Supplemental and Contact InformationThe North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.· Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.· Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.· If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.· Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this applicationTo check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

State of North Carolina