Conflicts Analyst Assistant
Clyde & Co
- Kansas City, MO
- Permanent
- Full-time
- Provide information and guidance on a wide variety of issues.
- Appropriately escalate more complex queries to other staff and/or leadership.
- Keep relevant stakeholders suitably informed of important information learned.
- Ensure calls are satisfactorily logged and documented.
- Adhere to service level agreements when possible, using pare-approved protocols/responses/templates.
- Exercise sound judgement in responding to inquiries for which no structured protocol may exist and suggest how to fill such potential gaps.
- Act as a representative/advocate for the department and helpline function, maintaining a professional standard and enhancing customer satisfaction.
- Identify opportunities to further enhance customer satisfaction, including training opportunities.
- Ensure the customer website is appropriately monitored and relevant documentation/information is up to date.
- Based on customer query trends, propose relevant training/FAQ material requirements for the website.
- Help communicate to the wider BAU team any changes to the customer website.
- Work within Intapp Walls and to create policies containing restrictions around clients and matters with confidentiality concerns or cleared conflicts of interest.
- Provide and/or restrict certain employees access rights to locked down files within 3E.
- Liaise with Risk Team Paralegals as necessary.
- Creating/setting up Independent Searches for Analysts and Counsel in response to ad hoc inquiries and lateral/new hire checks.
- Working within Intapp OPEN to process the less complex request types such as those submitted by the volume and aviation practice groups plus certain sub-matters, matter changes, and converted matters.
- Use solid judgment to determine risks associated with new instructions and work with various attorneys when seeking clearance opinions on a variety of potential conflicts of interest and sanctions issues, escalating internally as appropriate and documenting everything along the way in the proper form.
- Proactively follow up when seeking additional information or resolution from engagement teams or other stake holders around the firm.
- Maintain and update the conflict search database as key information becomes apparent on existing matters.
- Assist with AML client due diligence research, including on various online sites such as Westlaw, Orbis, BvD, World Compliance, and Google.
- Performing ownership structure research of new client entities.
- Complete AML/CDD forms and risk ratings, including the creation of bookmarked Risk Assessment Forms/research packets in Adobe, saving and archiving in all appropriate locations, with ongoing risk monitoring tasks.
- Reviewing new client and matter forms ensuring satisfactory details are provided by the Case Handlers and querying instances where information is either incomplete or unclear.
- Coordinate the scheduling of various department meetings, conference rooms, phone and video conferences, lunch orders, etc.
- Maintain various spreadsheets for department tracking purposes, such as that for all potential U.S. lateral hires under consideration and for consent/file transfer/engagement letters for new hires bringing portable work with them.
- Action specific systems administration tasks submitted to the helpdesk and inbox and as otherwise assigned.
- Create and distribute regular reports, including re: department statistics in Microsoft Excel.
- Support the regular update of reference grids and documentation used for internal and external department training.
- Data entry, online and database research, data cleansing, and other ad-hoc duties as required.
- Associate's or Bachelor's Degree preferred.
- Prior law office experience is preferred, but not required.
- Prior experience in new business intake, conflicts, AML, risk, or compliance ideal but not required.
- Strong MS Office skills, particularly Excel; previous database experience; accurate data entry skills; and meticulous attention to detail.
- Strong customer focus, recognizing internal and external clients and the importance of service delivery, including when dealing with senior management and adhering to service level agreements.
- Excellent communications skills, including error free written and spoken English spelling and grammar and skill at compiling a documented log of communication and clearance efforts for future audit purposes.
- Ability to work as part of a team and assist others in achieving team objectives.
- Supportive of diversity and inclusion, willing to collaborate across cultures, maintaining sensitivity and tolerance of others, inside and outside the department.
- Enthusiastic, confident, and positive attitude with ability to use own, self-motivated initiative.
- Ability to work well under pressure and maintain disciplined management of own workload.
- Adaptable to changing priorities, systems, procedures, and requirements of role.
- Strict adherence to confidentiality policy.
- Interest in learning about domestic and foreign laws, regulations, and news relevant to the department.
- Work as one - We are a globally connected team of talented people who act with a firm-first mentality to achieve success.
- Excel with clients - We aim high and challenge ourselves to deliver unique