Conflicts Analyst Assistant

• Provide information and guidance on a wide variety of issues.
• Appropriately escalate more complex queries to other staff and/or leadership.
• Keep relevant stakeholders suitably informed of important information learned.
• Ensure calls are satisfactorily logged and documented.
• Adhere to service level agreements when possible, using pare-approved protocols/responses/templates.
• Exercise sound judgement in responding to inquiries for which no structured protocol may exist and suggest how to fill such potential gaps.
• Act as a representative/advocate for the department and helpline function, maintaining a professional standard and enhancing customer satisfaction.
• Identify opportunities to further enhance customer satisfaction, including training opportunities.

• Ensure the customer website is appropriately monitored and relevant documentation/information is up to date.
• Based on customer query trends, propose relevant training/FAQ material requirements for the website.
• Help communicate to the wider BAU team any changes to the customer website.

• Work within Intapp Walls and to create policies containing restrictions around clients and matters with confidentiality concerns or cleared conflicts of interest.
• Provide and/or restrict certain employees access rights to locked down files within 3E.
• Liaise with Risk Team Paralegals as necessary.

• Creating/setting up Independent Searches for Analysts and Counsel in response to ad hoc inquiries and lateral/new hire checks.
• Working within Intapp OPEN to process the less complex request types such as those submitted by the volume and aviation practice groups plus certain sub-matters, matter changes, and converted matters.
• Use solid judgment to determine risks associated with new instructions and work with various attorneys when seeking clearance opinions on a variety of potential conflicts of interest and sanctions issues, escalating internally as appropriate and documenting everything along the way in the proper form.
• Proactively follow up when seeking additional information or resolution from engagement teams or other stake holders around the firm.
• Maintain and update the conflict search database as key information becomes apparent on existing matters.
• Assist with AML client due diligence research, including on various online sites such as Westlaw, Orbis, BvD, World Compliance, and Google.
• Performing ownership structure research of new client entities.
• Complete AML/CDD forms and risk ratings, including the creation of bookmarked Risk Assessment Forms/research packets in Adobe, saving and archiving in all appropriate locations, with ongoing risk monitoring tasks.
• Reviewing new client and matter forms ensuring satisfactory details are provided by the Case Handlers and querying instances where information is either incomplete or unclear.

• Coordinate the scheduling of various department meetings, conference rooms, phone and video conferences, lunch orders, etc.
• Maintain various spreadsheets for department tracking purposes, such as that for all potential U.S. lateral hires under consideration and for consent/file transfer/engagement letters for new hires bringing portable work with them.
• Action specific systems administration tasks submitted to the helpdesk and inbox and as otherwise assigned.
• Create and distribute regular reports, including re: department statistics in Microsoft Excel.
• Support the regular update of reference grids and documentation used for internal and external department training.
• Data entry, online and database research, data cleansing, and other ad-hoc duties as required.

• Associate's or Bachelor's Degree preferred.

• Prior law office experience is preferred, but not required.
• Prior experience in new business intake, conflicts, AML, risk, or compliance ideal but not required.

• Strong MS Office skills, particularly Excel; previous database experience; accurate data entry skills; and meticulous attention to detail.
• Strong customer focus, recognizing internal and external clients and the importance of service delivery, including when dealing with senior management and adhering to service level agreements.
• Excellent communications skills, including error free written and spoken English spelling and grammar and skill at compiling a documented log of communication and clearance efforts for future audit purposes.
• Ability to work as part of a team and assist others in achieving team objectives.
• Supportive of diversity and inclusion, willing to collaborate across cultures, maintaining sensitivity and tolerance of others, inside and outside the department.
• Enthusiastic, confident, and positive attitude with ability to use own, self-motivated initiative.
• Ability to work well under pressure and maintain disciplined management of own workload.
• Adaptable to changing priorities, systems, procedures, and requirements of role.
• Strict adherence to confidentiality policy.
• Interest in learning about domestic and foreign laws, regulations, and news relevant to the department.

• Work as one - We are a globally connected team of talented people who act with a firm-first mentality to achieve success.
• Excel with clients - We aim high and challenge ourselves to deliver unique

Clyde & Co