Helpdesk/Media Technician (part-time/1400 hours/year) @ Northwood Tech Rice Lake Campus

• Actively embody and promote Northwood Tech’s Values:

• Collaboration – Value relationships that enhance learning and promote economic development.
• Innovation – Embrace the latest theories and technologies to support student and community success.
• Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
• Community – Value our deep connections to our communities by working together to provide solutions through student success.
• Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
• Provide support to students and staff
• Provide technology setup and support for conference centers and college meetings
• Provide event support, requiring occasional evening and/or weekend work as needed
• Provide occasional on-site support for all campus and outreach centers as required
• Performs standard equipment setup including computers, projectors, speakers, displays and other multimedia equipment
• Provide technical assistance in the management of computer systems
• Install, configure, upgrade and support software/hardware
• Assist in maintaining the campus local area network
• Assist with physical asset management processes
• Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment
• Keep current with new and emerging technologies
• Demonstrate a positive impression of Northwood Tech in internal and external relationships
• Actively participate in campus and college-wide teams and committees
• Other duties as assigned.

• Associate’s degree (or two years post-secondary education) in related field
• Two years related work experience

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

• IT experience or training

• More detailed information online at

Northwood Technical College