Customer Service Agent

• Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
• Answer telephone inquiries.
• Provide timely service information regarding train schedules and any related delays.
• Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
• Responsible for securing, transporting and logging lost and found items.
• Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
• Maintain/update any printed materials for all stations.
• Assist in processing refunds and contacting passengers to gather information.
• Assisting passengers in the station, boarding and alighting the train.
• Be responsible for providing outstanding, friendly, customer service to all stations.
• Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service.
• Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns.
• This position will assist the Customer Service Manager and Office Manager with other duties as assigned.

• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.

• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

• High School diploma or equivalent.
• Bi-lingual in Spanish preferred but not required.
• Prior customer service experience is preferred.
• Connecticut Driver’s License preferred.
• Must be proficient in MSWord, Excel, and Outlook. Familiar with the use of mobile apps and Microsoft Teams
• Ability to compose well written emails that are clear and concise.
• Must be able to reconcile cash, credit and debit card transactions.

• Subject to pre-employment background check and motor vehicle report review.
• Subject to pre-employment physical, medical evaluation, and drug screen.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

• Work primarily in an office environment.
• Frequently sits for extended periods of time.
• Frequently use a computer keyboard and office related equipment.
• Requires occasional standing, walking, lifting, stooping or bending.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Herzog Contracting