A .gov website belongs to an official government organization in the United States.Secure .gov websites use HTTPS A lock ( LockA locked padlock ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.MENUFind your federal government jobKeywordsLocation or RemoteSearchMedical Support AssistantDepartment of DefenseMilitary Treatment Facilities under DHAPrintShareSaveResumes limited to two pagesStarting on September 27, 2025, federal agencies will only accept resumes up to two pages in length. ..SummaryAbout the Position: This position is located at Madigan Army Medical Center, Department of Emergency Medicine, at Tacoma, Washington.This is a Direct Hire SolicitationSummaryAbout the Position: This position is located at Madigan Army Medical Center, Department of Emergency Medicine, at Tacoma, Washington.This is a Direct Hire SolicitationOverviewAccepting applicationsOpen & closing dates08/29/2025 to 09/16/2025 Salary$36,095 to - $58,925 per year Pay scale & grade GS 4 - 5Location2 vacancies in the following location:Tacoma, WARemote jobNo Telework eligibleNo Travel RequiredNot required Relocation expenses reimbursedNo Appointment typePermanent Work scheduleFull-time ServiceCompetitivePromotion potential5Job family (Series) Supervisory statusNo Security clearanceDrug testNo Position sensitivity and riskTrust determination process Financial disclosureBargaining unit statusAnnouncement numberHSJG259927179203HW Control number 844664800This job is open toDuties
Receive patients and visitors as the initial point of contact; either in-person or telephonically
Monitor and manage the automated secure messaging system at the clinic/practice level.
Maintain patients' records, both electronic and paper in accordance with establish regulations.
Respond to emergency calls and notify emergency medical personnel.
Record and relay messages and/or redirect calls.
Enter, manipulate, and/or retrieve information and data from automated systems to include an electronic health record, an ambulatory data system, a clinical information system, a patient appointment system, and a human resource system.
RequirementsConditions of employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
This position is required to work uncommon tours of duty hours such as, on-call, working either fixed or rotating shifts, evenings, weekends and/or holidays.
This position has been designated “Mission Essential”. In the event of severe weather conditions or other such emergency type situations the incumbent may be required to report to work or remain at work as scheduled to support mission operations.
Required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, etc.), unless exempted by a licensed physician.
This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations
QualificationsWho May Apply: US CitizensIn order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .To qualify for the GS-04:General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, preparing correspondence, recording meeting minutes, receiving guests/phone calls, advising on services, and/or using office automation systems.OREducation: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.ORCombination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.To qualify for the GS-05:Specialized Experience: One year of specialized experience which includes performing clerical or administrative support work which may include but not limited to organizing patient records, receiving, relaying, answering patient related inquiries, scheduling medical appointments, and/or using office automation systems to record patient information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).OREducation: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.ORCombination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.EducationFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: .Additional information
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
One year trial/probationary period may be required.
Direct Deposit of Pay is required.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
Multiple positions may be filled from this announcement.
Salary includes applicable locality pay or Local Market Supplement.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the
information sheet. * Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Expand Hide additional informationCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
