BAAS06-2024-00618-Office Support Specialist-Cheyenne
State of Wyoming
- Cheyenne, WY
- $22.63-25.14 per hour
- Permanent
- Full-time
- Review and analyze insurance license applications for individuals and corporations through interpretation of insurance statutes, regulations, and Department guidelines to determine eligibility for licensure.
- Process eligible applications and enter all necessary information into the Department database.
- Compose and relay correspondence relating to licensing.
- Process appointments, terminations, letters of clearance, and other miscellaneous licensing requests.
- Review and process renewal applications and required attachments and disclosures for continued eligibility for licensing, rejecting those that do not meet the required standards.
- Review continuing education provider and course applicants and renewals submitted for approval.
- Assist licensees regarding continuing education compliance.
- Extensive email, telephone, and in-person contact with applicants, licensees, insurance companies, state agencies, and other regulatory departments to provide information on licensing forms, procedures, testing, and education requirements pursuant to state laws and regulations.
- Participate in licensing team meetings and projects.
- Act as a resource to provide information or interpretation of specific rules/regulations to Department staff, members of the public, or other government entities.
- Take responsibility for licensing program integrity and accuracy.
- Basic knowledge of computer applications, including Google suite and internet browsers.
- Ability to communicate clearly and professionally in writing and verbally.
- Knowledge of state laws and regulations governing insurance licensing.
- Knowledge of Department policies and practices relative to the licensing of individuals and firms.
- Knowledge of continuing education requirements.
- Knowledge of insurance industry terms, general practices, and procedures.
- Ability to prioritize assigned work and multi-task under pressure with constant interruptions.
- Knowledge of techniques for providing a high level of customer service.
- High-level decision-making and problem-solving techniques.
- Knowledge and understanding of the Department and each respective section.
- Knowledge of records processing and maintenance procedures and systems.
- Knowledge in the preparation of complicated documents.
- Knowledge and understanding of the agency and each respective division/program.
- Knowledge of investigating alleged non-compliance.
- Knowledge of project management.
- Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
- Special physical demands are not required to perform the work.
- FLSA: Non-exempt