Field Service Technician II (Travel Tech) (Minneapolis, MN)
IGT
- Minnesota
- Permanent
- Full-time
- Company vehicle to take home for work use only (Field Services only, depending on location)
- Medical benefits day one of being an IGT employee
- 12 paid holidays plus 2 floating holidays per year
- 3 weeks of paid vacation per year, prorated first year
- 401K with employer match and 100% vested day one
- Company paid parental leave, life insurance, short term disability, and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options, and repair games in a field environment.
- Support various projects including new casino openings and expansions.
- Knowledge share with internal and external customers on new products.
- Maintain accurate inventory of parts issued.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
- Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Reading and translating wiring diagrams.
- Resolve technical problems and perform program upgrades, and download set up.
- Testing programs with various verification devices.
- Troubleshoot with input and output tests.
- Set up game options and test various devices.
- Test pay table, reel strip and bonus awards.
- Install, repair, and maintain data lines, fiber optics, and telephone lines.
- Knowledge share with customers on basic game functionality.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- In-depth user-level knowledge of SAP helpful.
- High School Diploma or equivalent required.
- Technical or electronics/I.T. related training or education is a plus.
- 2+ years of electronics repair, field service, or related industry experience.
- Must have strong computer literacy and have documented technical experience.
- Knowledge and understanding of AC/DC fundamentals.
- Knowledge of tools and experience using the tools is required.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Must be able to lift 50 pounds and able to stand a full shift.
- Ability to follow policies, procedures, and safety guidelines.
- Must be able to adapt to various gaming jurisdictions and interact with gaming compliance officers.
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership