Senior Specialist Support Laboratory- Histocompatibility

• Understand and perform to all applicable regulatory and compliance requirements.
• Participate in regulatory audits, as needed.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability and maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform maintenance and calibration on equipment, as needed.
• Identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate.
• Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve complex issues with follow up to customers in a prompt manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately documents interactions.
• Ensure maintenance and organization of departmental records, and execution of reagent and supply inventory control process as needed.
• Perform training activities and provide mentorship to trainees assisting junior and peer staff members with complex issues, and may support the assessment of staff competence, as appropriate.
• Oversee that daily tasks are completed in a highly efficient manner.
• May participate in validation and implementation of new processes or equipment, and support Controlled Document processes to ensure that Standard Operating Procedures are accurate, compliant, and up to date.
• Maintain all applicable competencies and performs duties, and maintains sufficient Continuing Education credits, as applicable per laboratory policy.
• Support scheduling process, and work weekend and holiday rotations as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

• High School Diploma required
• equivalent required
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred. preferred

• Mastery of Laboratory Support Specialist duties, responsibilities, and behaviors required

• Ability to read, interpret, and write documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Excellent required
• Ability to apply judgment to written or oral instructions. required
• Aptitude for computers and superior data entry skills. required
• Ability to manage frequent interruptions in a fast-paced and high-volume environment. required
• Ability to transition from one task to another in an efficient manner. required
• Advanced customer service skills. required
• Must have effective verbal and written communication skills, including the ability to provide constructive criticism to fellow employees. required
• Flexibility to work independently and with a team. required
• Organized and able to prioritize and handle multiple tasks at one time and provide direction to others. required
• Ability to work independently with limited written or oral instruction. required
• Knowledge of medical terminology. required
• Understand time zones and military time. required

• General office equipment (i.e. computer, printer, fax, copy machine, scanner). required
• Personal Computer (desktop, laptop, tablet). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to: • Box cutter • Pipettes (single channel, multi-channel, electronic, etc.). • Centrifuge, freezers, refrigerators • Water bath • Automated cell washer • Heat block • Balances • pH meter required

Versiti, Inc.