Corporate IT Support Technician
Love's Travel Stops & Country Stores
- Oklahoma City, OK
- Permanent
- Full-time
- Assist the System Administrator & System Manager with all aspects of technology support and operations
- Troubleshoot onsite & remote user hardware, software & printing issues
- Maintain and troubleshoot audiovisual and multimedia equipment in TVC conference rooms.
- Perform on-site & remote analysis, diagnosis, and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
- Receive and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems
- Document failure, repair, installation, and removal of desktop equipment or related components
- Facilitate equipment onboarding, returns, replacement with onsite shipping department
- Perform imaging process of computers and notebooks
- Responsible documentation of internal processes & procedures related to training and knowledge base administration
- Assist in vulnerability patching & remediation on Windows endpoints
- Provisioning and installation of end-user hardware and software across TVC’s corporate computing environment
- Receiving and responding to incoming calls and e-mails regarding technology problems in a timely manner
- Performing analysis, diagnosis, and implementing solutions for complex technology problems for end users
- Consulting users and making recommendations regarding technology needs and implement corrective solutions
- Managing support cases using TVC’s ticketing system and incident management guidelines
- Participation in the corporate support on-call rotation and performing after-hours duties, as necessary.
- Ability to deal with complex problems and determine the most appropriate solution
- Ability to make correct decisions quickly, sometimes under tight deadlines and pressure, to get customers on their way
- Ability to interpret technical documentation and resolve problems with established methods
- Demonstrated ability to communicate at all levels of the organization regarding technical solutions choosing the communication method most appropriate for the intended audience
- Demonstrated ability working effectively in a team-oriented, collaborative environment
- Ability to function as a teacher, educating others on the usage of systems and services
- Ability to prioritize work for self, manage some project timelines, and see tasks to completion
- Ability to act with discretion regarding sensitive information
- Keen attention to detail
- Ability to work autonomously
- Proficiency in troubleshooting technologies in a corporate end-user computing environment including, but not limited to:
- Microsoft Windows computers
- iOS mobile devices
- ChromeOS devices
- Peripherals and local/network printers
- Audio/visual systems
- Microsoft 365 & Office applications
- Citrix VDI
- Understanding of remote access support tools
- Basic understanding of LAN/WAN networking, routers, and switches
- Bachelor’s or Associate’s degree in Computer Science, Management Information Systems, or a related field plus 3 years of desktop/helpdesk experience
- OR High School diploma plus 5 years of desktop/helpdesk experience
- Experience with Fresh Service help desk support systems preferred, but not required.
- IT certifications such as A+, MCP, MCDST, etc. are preferred, but not required.
- Previous experience in a 24x7x365 corporate IT operations environment is preferred, but not required.
- Ability to engage in repetitive motions including movements of the hands, wrists, or fingers
- Ability to crouch, bend, crawl, reach, pull, push, drag, and grip
- Ability to use both hand and power tools
- Ability to speak including expressing oneself or exchanging information with others
- Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction
- Ability to see and distinguish shapes with or without corrective eyewear
- Ability to receive detailed information through oral communication and to make discriminations in sound
- May be required to climb ladders
- Must be able to lift objects up to 50 pounds.
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.