Customer Relationship Staff / Assistant Manager - Bilingual(English/Korean)
- Los Angeles, CA
- $45,000-70,000 per year
- Contract
- Full-time
http://recruiting.woongjininc.com/Our MissionWOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.Job Description
- Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.
- Interaction with customers (Delivery, Questions regarding products, exchange, and return)
- Conduct monthly analysis of customer service related issues and prepare detailed reports for management
- Corrective action planning to improve CRM process
- Bachelor’s Degree or equivalent work experience preferred
- Assistant Manager level-2,4 year experience or Staff level -1,2 year experience preferred
- Problem-solving and Negotiation skills
- Time management skills (Prompt responses to customer queries and the timely implementation of customer service strategies needed)
- verbal and written English communication skills
- Intermediate knowledge in working with MS Office programs
- Must be legally authorized to work in the United States
- Bilingual(English/Korean)