Regional DIrector - Event and Crowd Management
- Las Vegas, NV
- $110,000-120,000 per year
- Permanent
- Full-time
Relocation Assistance Available
Work Location: Las Vegas, NV
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time OffJob Summary:Responsible for the leadership, development, and implementation of a successful guest services program and account operations on the west coast of the U.S.A..Must have prior security, event or crowd management experience. Position will provide the Senior Director of Guest Services & Venue Operations with nationwide support, which may include implementation at all existing locations and new accounts organically developed on the west coast as well.Essential Duties and Responsibilities:
- Partner with other Regional Directors, Area Managers and Account Managers to ensure successful implementation of guest services program to existing account locations; drive performance and efficiency to maximize revenue and profitability
- Make recommendations on improvements to existing guest services policies, standards, and procedures to safeguard the company within the guest services program. In addition, recommend and implement new policies to strengthen the guest services program
- Responsible for the recruitment, leadership, development, coaching, and oversight of assigned account operations full-time members; including but not limited to, General Managers, Guest Services Managers, Guest Services Assistant Managers and Guest Services Coordinators
- Consistently manage and build relationships with assigned account management teams, venue clients, and all guest services event staff team members to ensure satisfaction and retention with an emphasis on supporting an inverted organizational structure chart
- Maintain, at minimum, monthly in-person or virtual meetings with account clients and document their feedback
- Develop and implement the guest services hiring, training and team member experience programs for guest services account operations
- Implement and oversee major event logistics, guest services staffing and redeployment plans, estimates and operational needs while working closely with account management teams to execute his or her direction
- Direct and oversee the transition process for newly acquired account operations, establishing an operational plan, creating a transition action plan, hiring and training plan, event preparations and equipment/uniform distribution processes
- Implement service measurement best practices and procedures for all accounts, including the development of a secret shopper program and review of guest, client and team member feedback as an effort to improve our guest services account operations
- Direct and assign Managers with annual planning, goals and budget responsibilities
- Inspection of accounts sites during event days and normal business operations
- Adhere to account budget(s) set forth including, but not limited to, overtime percentages, labor percentages, profit rate, open post rate and revenue
- Perform other duties and responsibilities as assigned
- Located on the western half of the U.S.A
- Willing to travel up to 70% each month to assigned accounts and projects
- Valid Driver's License
- Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management
- Background in a fast paced, ever changing business environment
- Experience growing a business at a rapid pace to become a market leader
- Passionate and service focused leader motivated by positive interactions with team members, clients, and guests
- Ability to work events during nights and weekends