Telephone Service Representative
New Partners Teleservices LLC
- Saint Cloud, MN
- $50.00 per hour
- Permanent
- Full-time
- Place large amounts of outbound calls from our database
- Follow communication "scripts" while engaging donors
- Professional and courteous phone etiquette
- Strong phone and verbal communication skills along with active listening
- Demonstrating skill in negotiation through listening and persuading
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Familiarity with CRM systems and practices is a plus
- High Speed Internet (must be hard wired, no WI-FI or satellite)
- PC or Laptop with Windows 10 or 11 (Macs & Chromebooks are not supported)
- Minimum of 8GB RAM available
- Wired USB headset with built-in microphone
- Dedicated workspace free from distraction or outside noise
- Ability to speak in a normal conversational manner for 5-8 hours per day.
- Ability to sit at a computer terminal for 2-4 hours at a time.
- Ability to do light typing repetitively.
- Full-time and part-time day and afternoon shifts available
- Work 15, 20, 25, or 40 hours per week
- Paid training
- Paid breaks
- Paid time off
- 401k
- Health and dental insurance (full time employment only)
- Weekly attendance bonus - $1 for each hour worked
- Performance bonuses
- Increase of $.50/hour after 45 days of employment