Technical Product Support Engineer - Scanners

Nesco Resource

  • Rochester, NY
  • Permanent
  • Full-time
  • 1 day ago
We are seeking a Technical Support Engineer to join our Rochester NY-based team (hybrid schedule: 3 days onsite per week). This position plays a critical role in keeping our scanner product portfolio running worldwide, so timeliness and technical expertise are key.This is an important role requiring strong experience with Microsoft Operating Systems, network connectivity, and security troubleshooting—combined with the ability to support both new and legacy scanning devices.What You’ll Do:
Provide advanced (Level 3) support for scanner hardware, drivers, and connectivity issues.
Troubleshoot complex OS, network, and hardware problems for Pre-Sales and global Service teams.
Work across teams (Development, Product, Commercialization) to ensure smooth product lifecycle support from launch to discontinuance.
Monitor and analyze product/service data to drive improvements and cost reductions.
Develop technical documentation, training content, and self-help resources.
Support new product launches, beta activities, and field service readiness.What You’ll Bring:
Bachelor’s degree in IT Networking, Computer Science, or related field.
Strong proficiency with Microsoft Windows OS, LAN/WAN, and network security troubleshooting.
Basic Linux knowledge (driver installation, scan commands).
Experience in hardware/software support and customer service.
Strong communication skills—able to clearly explain technical solutions.
Ability to prioritize tasks, work independently, and collaborate with global teams.
Familiarity with scanners, peripherals, and device connectivity (USB, Ethernet).Salary $80-90KNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nesco Resource