Authorities The Shipping and Receiving Clerk reports directly to the Facility Manager. Responsibilities · Answer and screen incoming calls, routing to the proper individual. · Greet and direct visitors in a professional and courteous manner. · Handle incoming and outgoing mail, courier packages, and shipping documentation. · Prepare shipping labels, bills of lading, manifests, and related paperwork. · Provide customers with timely updates on order status, shipping timelines, and tracking information. · Respond to customer inquiries by phone and email regarding shipping and delivery. · Coordinate with carriers and vendors for pickups, deliveries, and problem resolution. · Track, follow up, and report on late or missing shipments. · Enter receipts and shipments into ERP/inventory systems accurately. · Verify and file packing slips, purchase orders, and shipping records. · Assist with cycle counts and reconcile discrepancies between system and physical inventory. · Setup and maintain filing systems (electronic and hard copy) for shipping, receiving, and customer documentation. · Operate office equipment and maintain an organized front desk area. · Support compliance with company policies, safety, and applicable regulations. · Provide administrative assistance to management as required. Qualifications · Knowledge of shipping, receiving, and logistics documentation. · Customer service and professional phone etiquette. · Effective written and verbal communication skills. · Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP/inventory management software. · Ability to maintain confidentiality concerning customer and company records. · Strong organizational and multitasking skills. · Ability to work both independently and as part of a team
