Surgical Scheduling Coordinator
University of Maryland Medical System
- Prince George's County, MD
- Permanent
- Full-time
- Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions.
- Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
- Appropriately responds to patient inquiries via telephone following established protocols.
- Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients.
- Utilizing established protocols, appropriately schedules patients whenever possible, at the patients' convenience for physician visit.
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
- Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges.
- Appropriately establishes patient arrival for appointment and notifies clinical personnel of patient's arrival
- Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
- Shall utilize coding expertise for charge entry functions.
- Performs surgical and other hospital charge entry functions as assigned.
- High School diploma or equivalent required.\
- Previous experience using a basic office suite, such as Microsoft, required.
- One (1) year of Medical office experience or previous unit secretary experience is required.
- Experience with insurance eligibility verification and authorization in outpatient physician setting required.
- Knowledge of medical terminology preferred.
- Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
- Demonstrate excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
- Prior experience and demonstrated competence with patient or customer information systems.
- Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
- Full Time, Days (8am-4:30pm)
- Pay Range: $18.57-$25.99
- Other Compensation (if applicable):