Financial Operations Customer Support Specialist
Tyler Technologies
- North Logan, UT
- Permanent
- Full-time
- Customer Funds Management: Manage relationships with customers, partners and intracompany business units related to financial operations, ensuring timely and accurate delivery of disbursement services.
- Support: Provide support to other teams within the organization as needed, including but not limited to accounting, finance, and client services. Work CRM cases to support both internal and customer inquiries and requests.
- Transaction Processing: Execute and oversee daily financial transactions including but not limited to deposits, withdrawals, and transfers accurately and efficiently.
- Reconciliation: Perform daily, monthly, and yearly reconciliation of financial data, ensuring accuracy and integrity of records.
- Financial Reporting: Generate and analyze financial reports, identifying trends, discrepancies, and opportunities for improvement.
- Compliance: Ensure compliance with customer SLAs, banking regulatory requirements and internal policies and procedures.
- Process Improvement: Continuously identify opportunities to streamline processes, improve efficiency, and enhance controls within financial operations.