LensCrafters - Team Lead
EssilorLuxottica
- Columbia, MD
- Permanent
- Full-time
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options