JOB SUMMARY:This position oversees the operations and service delivery for both IT and Facilities and providesguidance to staff on the implementation of contextual aspects. Serves as a liaison for Board andContract staff on IT and Facilities issues. Answer questions or resolves computer issues for staff inperson, or via telephone or electronically. May aid concerning the use of computer hardware andsoftware, including printing, installation, word processing, electronic mail and operating systems.Handles facility requests and coordinates with senior leadership to ensure compliance.ESSENTIAL FUNCTIONS:
Coordinates with Board staff and Contractor staff on all IT and Facility requests and/or issues.
Perform a supporting role in Change Controls for: new hires, staff terminations, staff moves,
software requests and additional computer requests.
Perform a supporting role in Facility related requests to include security inquiries, access and
overall building management.
Must be present and available on site for all facility and IT requests.
Answer user inquiries regarding computer software or hardware operation to resolve problems,
including password resets (WIT, email and voicemail) and equipment replacements.
Assist with setting up equipment for employee use, performing or ensuring proper installation
of cables, operating systems, or appropriate software.
Refer major hardware or software problems or defective products to vendors or technicians for
service.
Assist with the development of training materials and procedures, or train users in the proper
use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or
modifications.
Assist with the oversight of building and grounds maintenance.
Ensures security and emergency preparedness procedures are implemented and consistent.
Ensures that the facilities are maintained according to Board or Contractor policy and
procedures.
Works with Board staff on equipment audit and inventory
Conducts and documents regular facility inspections in coordination with the Board staff.
Receives building inquiries and forwards to the Board staff to be appropriately addressed.
Checks completed work by vendors and contractors and communicates status to senior
management.
Performs other related duties as assigned.
KNOWLEDGE / SKILLS / ABILITIES:
Strong interpersonal skills; ability to communicate effectively and interact with all
stakeholders; ability to develop solutions.
Analytical and problem-solving skills.
Time management skills to stay on target with goals
Detail orientated and strong organizational skills.
Excellent computer software skills for database and spreadsheet; advanced skills in Microsoft
office suite, including Excel.
Strong documentation skills.
Extensive knowledge of workforce information systems, TWIST, WIT and other relevant
management information systems.
Ability to develop and maintain professional working relationships with management,
coworkers, workers from other programs as well as the public.EDUCATION AND EXPERIENCE:
Associates or Undergraduate degree in a relevant field of study required.
Five (5) years of relevant experience.
Additional relevant experience may be considered in lieu of required education.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.
Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS:Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending,and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions areprimarily in an office environment. Occasional driving and travel may be required. Flexible hours maybe required. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.COMPANY OVERVIEW:C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!
Health Insurance (with low-cost options for employee-only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match of up to 6% of individual contributions
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
EEO/AAC2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.