Customer Relations Representative - State Farm Agent Team Member

State Farm

  • Chicago, IL
  • $40,000-60,000 per year
  • Permanent
  • Full-time
  • 5 days ago
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member you'll generate the kind of exceptional customer experiences that reinforce the growth of a established insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You'll help resolve customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members, cross sell insurance products and develop new customers.BENEFITS:
  • Base comp* (doe)
  • Bonus incentive based on performance*
  • Paid time off
  • Profit sharing
  • Training & development
  • Opportunity for advancement
  • *Overall comp for this position is determined by candidates’ experience, licenses, skills, education
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
  • Address gaps and cover those gaps with additional products
  • Develop new clients via referrals, reviews, remarkable service, prospecting, etc.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • PROPERTY & CASUALTY & LIFE & HEALTH INSURANCE LICENSES (must possess or acquire asap)
  • Strong work ethics
  • Coachable with a Positive Attitude
  • Recent or prior similar experience
  • Bilingual speakers preferred
Note: This position is with a local Chicago State Farm Agent, not State Farm Companies.

State Farm