Application Analyst - Onsite based @ DMC Harper University Hospital, Detroit
- Detroit, MI
- Permanent
- Full-time
- Support the use of software applications, data feeds and peripherals utilized across the Enterprise
- Perform system maintenance and provide software application support to maintain uptime
- Investigate, diagnose and resolve issues within software applications
- Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos
- Define and document technical, operational and support processes
- Provide support to higher level managers or serve as a team member on complex projects
- Monitor applications for any performance issues and communicate to stakeholders
- Provide front-line, second level support as part of the IT Operations team
- Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
- Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
- Participate in an On-Call rotation
- Occasionally work after-hours/weekends to support the needs of the technology organization
- Assist, support and meet departmental goals and objectives
- Assist with facilitating user group sessions to identify and solve problems
- Communicate with vendors and other support services to install, implement and support systems
- Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
- Assist with coordination of local and enterprise level resources as required
- Attend onsite Leadership Huddles
- Other duties as assigned
- Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
- Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
- The ability to communicate effectively with vendors and hospital personnel on all levels is required
- Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
- Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role
- Good understanding of imaging workflows and imaging applications is preferred
- An understanding of Change Healthcare PACS is preferred
- Minimum 1-year experience supporting locally hosted and web-based applications
- Highly organized with the ability to plan and execute small-to-large projects required
- Demonstrated ability to work independently to solve business/technology problems
- Understanding of software architecture (i.e., components, relationships, constraints)
- Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
- Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
- Ability to develop an in-depth knowledge of company products, procedures, applications, etc
- Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
- High School Diploma or GED
- A bachelor's degree is preferred
- Experience working with PACS is preferred
- Experience working in a healthcare or related field
- Normal sedentary office environment
- Work requires frequent mental/visual effort and operating a PC
- Analyst will be required to travel from primary work location to other various hospitals in the Detroit market. Motor Vehicle Record (MVR) will be conducted on finalist.