Front Desk Agent- Morning Shift- Homewood Suites, Schaumburg

• Check guests into and out of the hotel with accuracy, efficiency, and courtesy, ensuring a positive first and last impression.
• Handle all payment transactions with diligence, balancing and verifying all monetary transactions in the appropriate accounts.
• Distribute room keys to guests and maintain confidentiality by following security protocols.
• Accurately document all aspects of room registration, including changes, charges, credit card transactions, and customer service inquiries.

• Provide assistance to guests whenever possible, fostering a welcoming and helpful environment.
• Resolve escalated customer relations issues with professionalism and care, ensuring guest satisfaction.
• Answer inquiries regarding hotel policies, services, and amenities with clear and informative responses.
• Proactively respond to and follow up on all guest requests, ensuring they are satisfied with the hotel's services and accommodations.
• Positively represent and promote the hotel, enhancing the guest experience and reputation of the property.
• Ensure that systems and procedures are followed to maintain guest safety and security.

• Maintain a clean, organized, and visually appealing lobby and front desk area, ensuring it is well-stocked with necessary supplies.
• Compile, complete, and distribute reports to management and relevant staff accurately and on time.
• Report any maintenance, security, or safety issues to the appropriate personnel promptly to ensure a safe environment for guests and staff.

• High School Diploma or GED is required.
• Basic math skills are essential for handling payments and transactions.
• Previous front desk experience is highly preferred, showcasing customer service expertise.
• Familiarity with Windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
• Excellent organizational and prioritization skills to manage multiple tasks effectively.
• Strong ability to work collaboratively with colleagues and provide outstanding customer service.
• Superior communication skills, both verbal and written, to engage with guests professionally.
• Must be able to stand for extended periods and work holidays and weekends, including Saturdays and Sundays.

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Morning shift
• Weekends as needed

• hotel front desk: 1 year (Preferred)

• Day Shift (Preferred)

Paycor Hospitality LLC