Sr. Manager, Operations, Commercial Facilities

Rivian

  • Atlanta, GA
  • $145,400-181,700 per year
  • Permanent
  • Full-time
  • 17 days ago
Job Description:About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role SummaryAs the Senior Manager, Operations, Commercial Facilities, you will lead a regional team of Operations, Maintenance, and Small Works Projects professionals, ensuring Rivian's commercial locations (including service centers, parts distribution centers, retail spaces, and charging locations) operate seamlessly and deliver an outstanding customer experience. You will be instrumental in overseeing site improvements, managing maintenance and project escalations, and supporting continuous improvement and training initiatives across North America. This role is critical for fostering strong communication with local site teams, vendors, and landlords, while upholding Rivian’s high standards throughout all processes. Additionally, you will ingest and act on special requests, support the implementation of large-scale programs, drive ad hoc projects, and champion operational excellence through cross-functional collaboration. In this role, you will also be responsible for guiding the operational aspects of new site openings, decommissioning, and market-driven initiatives within your assigned region.
Responsibilities
  • Team Leadership & Development: Lead, mentor, and develop a regional team of Facilities Operations Managers, Specialists, and Coordinators, fostering a culture of high performance, accountability, and continuous improvement. Ensure effective task delegation, performance management, and career growth for team members.
  • Strategic Planning & Program Implementation: Collaborate on strategic planning for regional facilities and long-term operational goals. Oversee the implementation of large-scale facilities operations programs to ensure adherence to Rivian's brand standards. The Senior Manager, Operations will manage the execution of processes and program rollouts, working closely with the Senior Manager, Strategic Operations to evaluate effectiveness and drive continuous improvement. Follow guidance from the Strategic Operations team for consistency across regions.
  • Operational Oversight & Excellence: Provide comprehensive oversight of day-to-day operational activities, including maintenance tasks, vendor performance, warranty work, and all service and repair work orders from intake to resolution. Drive operational efficiency and excellence across all commercial locations.
  • Site Development Management: Serve as the overarching operational lead for commercial development projects within the assigned region, including new site openings (NSO), remodels, decommissioning, lease renewals, and market-driven initiatives. Ensure successful project completion, operational readiness, and seamless transitions to local site leaders and operations teams.
  • Project Management: Oversee the Manager, Operations and Specialist, Small Works Projects of the ingestion, project management and execution of Projects across your region, including retail, service, and charging locations, ensuring adherence to internal standards, validating project completion, and managing budgets.
  • Vendor & Stakeholder Relationship Management: Establish and maintain strong relationships with cross-functional stakeholders (Real Estate, Design, EHS, IT, Security, Construction, Retail Operations, Service/Delivery New Market Launch, Marketing, Site teams, etc) and external partners (vendors, landlords/property managers). Manage vendor relationships and Service Level Agreements (SLAs) to ensure quality, cost-effectiveness, and adherence to Rivian standards.
  • Financial Management & Reporting: Oversee the tracking, managing, and analyzing of purchase requisitions and operating expenses for the region. Review and approve proposals and invoices, identifying inconsistencies and ensuring accurate capture of scope of work. Track and report key performance indicators (KPIs) for Quarterly Business Reviews (QBRs).
  • Escalation Management & Emergency Response: Provide oversight and support for all maintenance and project after-hours escalations. Ensure weekend emergencies are supported on a rotational basis, responses and corrective action are provided in a timely manner, and exceed Rivian expectations.
  • Compliance & Documentation: Ensure compliance with Rivian standards, safety regulations, and operational best practices through regular site assessments and audits. Maintain accurate records and official documentation for the region and assigned projects, including renewals of regulated documentation.
  • Continuous Improvement & Training: Identify and escalate recurring issues, providing feedback for programmatic improvements. Support and host formal and ad-hoc training for local site teams to enhance operational capabilities.
Qualifications
  • 7+ years of progressive experience in facilities management, operations, and/or project management, preferably in a commercial, retail, or corporate setting.
  • 5+ years of proven people management experience, with a strong ability to lead, mentor, and develop diverse teams.
  • Demonstrated experience supporting multi-site retail and/or service center maintenance and operational programs.
  • Exceptional organizational skills, attention to detail, and accuracy, with the ability to seamlessly perform and prioritize multiple complex tasks in a fast-paced, dynamic environment.
  • Strong and creative problem-solving skills, with the ability to work independently and escalate issues appropriately.
  • Proficient knowledge of CMMS software and project management tools; ability to quickly learn new systems (e.g., PO management, design & construction tools).
  • Proven project management skills, including familiarity with project management vocabulary and terminology.
  • Proficient with Google Suite tools.
  • Strong interpersonal and communication skills (verbal and written), with a proven ability to build and maintain relationships across multiple internal and external teams, and deliver senior leadership-level communications.
  • Experience reviewing lease documents and working closely with landlords/property managers is a plus.
  • Highly motivated, self-starter mindset, with the ability to shift focus quickly and adjust to rapidly changing priorities.
  • Willingness and ability to travel up to 50% as needed to support business needs and new site openings.
Pay DisclosureSalary Range for Rivian Applicants: $145,400 - $181,700Note: Actual compensation will be determined based on experience, location, and other factors permitted by law.Rivian’s Benefits: Rivian provides robust medical, prescription, dental, and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full-time Employee coverage is effective on the first day of employment.Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.Please note that we are currently not accepting applications from third party application services.

Rivian