Customer Service Representative

ABC Imaging

  • Denver, CO
  • $20.00-27.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.Key Responsibilities:
  • Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
  • Handle incoming inquiries, quotes, and orders via phone, email, and in person
  • Provide knowledgeable guidance on printing options, file requirements, and timelines
  • Manage job progress, provide status updates, and resolve issues promptly
  • Collaborate with internal departments to meet deadlines and exceed client expectations
  • Maintain detailed and accurate client records in the order management system
  • Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
  • Previous experience in the print industry is preferred
  • Proven background in customer service or account management
  • Strong understanding of print terminology, file formats, and production workflows
  • Excellent communication and organizational skills
  • Ability to multitask in a fast-paced, deadline-driven environment
  • Proficiency in Microsoft Office and familiarity with print management systems.

ABC Imaging