Systems Integration Senior Specialist

• Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed

• Build and maintain forms and connectors between FormAssembly and Salesforce instances
• Build and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption

• Coordinate evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning

• Work in collaboration with team members to complete IT updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective.
• Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgement; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; implements change well; waits for others to catch up before acting; sensitive to due process and proper pacing; keeps their composure under stress; follows established process.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.

• We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes.
• Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth.
• We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people's personhood, unique abilities, contributions, and ideas.

• We strive to improve our services and impact in our community.
• Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go.
• We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.

• We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.
• We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships.
• Make opportunities to enjoy time together in meaningful ways.

• Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners.
• We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints.
• Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission.

• Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work.
• We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
• We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts.

• Bachelor's degree or equivalent years of experience in related field and four (4) years of experience with database administration or application and integration management required.
• Demonstrated proficiency with Salesforce, FormAssembly, Zapier, or other integration tools preferred
• Salesforce Administrator Certification (e.g., Salesforce Certified Administrator) a plus
• Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions
• Experience working in or with nonprofit organizations highly desired

• Database administration, including user management, data hygiene, and workflow automation
• Experience building and maintaining reports and dashboards in Salesforce, Tableau, Excel, or related
• Experience building out integrations and connections using cloud-based integration tools
• Proven track record of project management, including planning, documentation, and implementation
• Experience providing technical support and training to non-technical staff

• Understanding of Salesforce architecture, including objects, fields, workflows, and permissions
• Proficiency in data management, including deduplication, validation, and import/export processes
• Ability to troubleshoot and resolve integration errors across platforms
• Familiarity with low-code/no-code automation tools
• Familiarity with API connections and webhooks a plus
• Competence in creating training materials (written and video) for end users

• Ability to plan and manage multiple projects simultaneously, with attention to detail and deadlines
• Skilled in evaluating and implementing new technologies to improve organizational efficiency
• Strong documentation skills for maintaining system and process records
• Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed

• Excellent communication and collaboration skills, especially with non-technical stakeholders
• Ability to train and support staff with varying levels of technical proficiency
• Demonstrated customer service orientation, with a focus on responsiveness and empathy
• Patience and composure when working through complex or stressful issues
• Demonstrated ability to take initiative, set goals, and follow through with minimal supervision

• Technology/computer skills needed. Proficient in the following platforms: Microsoft Office Suite (specifically Word, Excel, & Teams), Outlook, and SharePoint. Must be able to navigate video-based meeting software. Experience using data management systems required. Must have comfort with learning new cloud-based applications.
• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Must have reliable transportation.

• Someone who knows how to make things happen.
• A thinker who can participate in a team environment to create and execute on new projects and execute on new projects and goals.
• A self-starter.
• Someone who understands what it means to "take ownership" and run with it.
• A planner who can map out the steps to success and follow through.
• Someone who is adaptable and quick on their feet.
• Someone who is curious – always on the lookout for the next opportunity, to create and/or improve.

• Salary will be based upon professional and academic experience (salary range - $47,000-$50,000)
• Immediate and 100% coverage on health and dental
• Life insurance, short term and long-term disability insurance following the first ninety (90) days of employment.
• 401(k)–3%match per year following first year of employment.
• .625 cents reimbursement on business miles and100%of out of office parking for business meetings,
• After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service.
• Accrue one (1) day per month of sick leave (can also be used for family illnesses)–can carry up to thirty (30) days of sick leave.
• Two (2) personal days per year following the first ninety (90)days of employment.
• Annual raises based on performance, culture, and agency's ability.
• Eleven (11) paid holidays.

Big Brothers Big Sisters