Operations Manager - Medical Record Retrieval (Remote)
Sharecare
- Franklin, TN
- Permanent
- Full-time
- Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
- Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
- Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
- Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
- Work with other regional counterparts to ensure standardization of optimal processes
- Set parameters and guidelines to measure performance to objectives
- Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees
- Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO
- Time and attendance schedule standards maintained and adhered to
- Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed
- Weekly 1on1 calls with direct reports
- New client implementation and customized project management to meet client needs
- Scheduling and/or attending calls and timely response communication with Client and internal Sharecare leadership including review and follow-up to daily report management
- Prepare monthly portfolio presentations for senior leadership
- Maintain process instructions and update as needed along with performing ongoing client specific training with associates
- Partner with solutions and IT to troubleshoot connectivity when issues arise (known ongoing issues)
- Monitor daily tracking and respond to client concerns and questions around delivery and quality
- Assist in the development of annual budgeting and fiscal planning as required
- Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins
- Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas
- Assist in strengthening existing client relations
- Identify opportunities for growth
- Facilitate the development of new relations on existing accounts or new accounts
- Heavy coordination with Client Success to ensure total customer satisfaction
- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Speaking and hearing ability sufficient to effectively communicate
- Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
- Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
- Comply with all regulations regarding corporate integrity and security obligations
- Report unethical, fraudulent or unlawful behavior or activity
- Maintain current and annual HIPAA certification
- Bachelor’s degree and prior experience, preferred
- Extremely team oriented
- High proficiency in Microsoft products required, Outlook, Word and Excel
- Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
- Superior communication skills
- Outstanding customer service with strong negotiation skills
- Detail oriented, with strong analytical skills and effective problem-solving skills
- Ability to handle confidential materials and information in a professional manner
- Availability to travel as needed; could be extensive and include overnight stays