Job Category: InternsDegree Level: Some CollegeJob Description:Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and/or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope. This is a year-round, Full or Part -Time, flexible internship based on school schedule.***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.Responsibilities:
Serve as the initial contact for vulnerability related issues and answering questions regarding software/hardware vulnerabilities in the End User Computing environment
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
Imaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)
Conduct remote and in-person vulnerability remediation/ troubleshooting
Update desktop applications to meet compliance requirements and user needs
Perform monthly patch remediation on non-compliant workstations
Clearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalations
Resolve vulnerability tickets
Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
Update Issue Tickets with action plans/ remediation plans
Interface with vendors to facilitate vulnerability remediation efforts
Continually evaluate opportunities to improve efficiency and effectiveness
Troubleshoot hardware and software on vulnerability related issues
Ensure compliance with Navy Federal Credit Union information security standards and best practices
Performs other related duties as assigned
Able to complete assignments within target deadlines
Qualifications:
Ability to document and apply policies, standards and procedures
Ability to work independently and in a team environment
Minor experience in presenting technical solutions and/or recommendations
Novice knowledge of technical inter-relationships between software/hardware and desktop/Host systems
Novice skill in diagnosing and troubleshooting issues
Demonstrated organizational, planning and time management skills
Basic understanding of research frameworks
Possesses verbal and written communication skills
Qualified degree program in Business Administration, Information Technology, Cyber Security or related field
About Us:Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.
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