Assistant General Manager
Sorrel River Ranch
- Moab, UT
- Permanent
- Full-time
- Work closely with the General Manager to oversee and optimize daily operations.
- Ensure operational efficiency and adherence to established policies and procedures.
- Identify areas for improvement and implement strategic solutions to enhance overall performance.
- Provide leadership and direction to department heads and staff.
- Foster a positive and collaborative work environment, promoting teamwork and accountability.
- Conduct performance evaluations and contribute to professional development plans.
- Uphold high standards of customer service and satisfaction.
- Address customer inquiries and concerns promptly and effectively.
- Collaborate with the customer service team to implement improvements based on customer feedback.
- Collaborate with the management team to develop and implement strategic plans.
- Participate in the development and execution of business expansion strategies.
- Collaborate with the sales team to discuss upcoming bookings, sales
- Work with the team to plan and develop programs, agendas, budgets and services according to spa/activity/program/event/conference requirements.
- Manages and assists in events for adventures, spa, food & beverage events, and rooms
- Collaborate with the SRR team to ensure an unparalleled guest
- Supports hotel operations sales performance against budget.
- Review reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports the operations team to effectively manage occupancy & rate, wages, and controllable expenses.
- Champions the service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Ensure that Experience Planners and Managers are completing all pre-
- Oversees the front office operational deliverables to meet ADR, standard goals and metrics
- Create comprehensive staffing plans and coordinate hiring processes
- Guide the creation and implementation process for all operational
updating standards in preparation for each season and creating new
standards whenever necessary. * Complete any other duties that may become necessary.Qualifications:
- Bachelor's degree in Business Administration, Hospitality or a related field
- 6 years of hospitality management experience or proven experience in a managerial role, preferably in a similar industry
- Strong customer service and hospitality-oriented
- Strong leadership & decision-making skills
- Excellent communication & interpersonal abilities
- Analytical mindset with a focus on problem-solving
- Ability to work with a multi-cultural team.
- Ability to sit for extended periods of time
- Ability to lift 30 pounds
- Ability to stand for extended periods of time
- Ability to walk the property in regular cycles