Customer Service Representative- (Be busy, not bored)
- Milwaukee, WI
- $18.00-21.00 per hour
- Permanent
- Full-time
- Answering incoming phone calls in a friendly professional manner routing calls to appropriate extension and announcing such call by voice announcement or general plant wide voice page.
- Responding to phone inquiries about our products and services, and routing calls to appropriate sales representatives.
- Processing purchase orders received by phone, fax and email.
- Preparing customer’s statements, bills, invoices, and process order acknowledgments and route orders for production and shipping.
- Maintaining the office lobby in an orderly manner greeting and registering visitors and announcing visitors to appropriate personnel.
- Accept and sign for registered and special delivery mail and forward to appropriate personnel.
- Perform a broad range of typing and data entry tasks using word processing, spreadsheet and order processing software programs.
- Operating general office equipment such as a computer, copier, typewriter, calculator, fax machine, postage meter, etc.
- Filing job folders and invoice copies and preparing customer’s invoice for mailing.
- High school diploma (or equivalent) and three to six months’ customer service and/or office administration experience.
- Ability to organize and prioritize daily work activities and complete work assignments with minimal supervision.
- Ability to speak in a friendly, professional business manner when placing or receiving phone calls and when greeting and registering visitors.
- Ability to perform a broad range of secretarial duties that include taking and placing phone calls, filing, and general typing work.
- General computer skills and familiarity with word processing and data processing software.
- Ability to execute order processing and generate billing invoices by navigating the company’s order processing software program.
- Ability to calculate figures and amounts using basic math concepts.
- Monday-Friday 8:00 am – 4:30 pm