Customer Service Representative

Danfoss

  • Van Wert, OH
  • Permanent
  • Full-time
  • 16 days ago
The Impact You'll MakeDanfoss Power Solutions, Customer Service team in Van Wert, OH is seeking a Customer Service Representative to manage and develop the order fulfillment processIf you have a broad-based knowledge of customer service, order management and supporting systems and processes, and want to work in a participative environment and be an active supporter for a positive team atmosphere, we would like to meet you. The Customer Service Representative will work daily out of our van Wert, OH facility and report to the Customer Service Manager. Relocation and support for work authorization cannot be provided.What You'll Be Doing
  • Create Customer Request Notification (CRN) in ONE CRM (Sales Force).
  • Serves as primary order contact for the customer providing timely communication and support.
  • Proactively communicates relevant order issues as appropriate with the customers and investigates claims for returned products related to Order Management issues.
  • Monitor EDI errors and work to fix the errors to process the electronic order (IDOC) in Danfoss systems.
  • Create new orders related to EDI scheduling agreements.
  • Support handling and the resolution of credit and cash collection issues internally (Finance and BUs) and communication with customers
  • Virtually attend, support and lead customer meetings.
  • Manage order changes with customers, internal BU's and make sure systems are updated.
  • Coordinates with key stakeholders to address orders, which do not fit the current production plans - negotiating win-win solutions whenever possible.
What We're Looking For
  • HS Diploma or GED is required. Bachelor's degree in Business Administration or related field of study is preferred
  • Minimum of 3 years' experience in a customer service role, preferably in a manufacturing environment
  • Proficiency working in a warehouse management system or similar database is required. Knowledge of SAP, P01, SRP100 is strongly preferred
  • Possess a strong and independent decision-making ability
  • Ability to work in a cross culture, diverse nationalities in a matrix communications environmen
  • Proven to be motivated and self-driven
  • Willing to travel once a year to visit and work at another Danfoss site
What You'll Get from Us
  • We promote from within and support your learning with mentoring, training, and access to global opportunities.
  • You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  • We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  • You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
Ready to Make a Difference?If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category..Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss