General Manager

Wahlburgers

  • Bloomington, MN
  • $60,000-80,000 per year
  • Permanent
  • Full-time
  • 13 days ago
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Position: General ManagerReports to: Operations ManagerThe Restaurant General Manager (GM) oversees the daily operations of the restaurant, ensuring excellent customer service, high-quality food, and adherence to health and safety regulations. The GM is responsible for financial performance, staff management, and maintaining an inviting atmosphere. They work closely with the Operations Leadership Team and Restaurant Support Center to implement company policies and strategies.Key Performance Elements/Essential FunctionsOperational Management:
  • Ensure efficient and effective restaurant operations on a day-to-day basis.
  • Maintain a clean and safe environment, adhering to health and safety regulations.
  • Oversees, assists, and complies with all aspects of inventory, purchasing, receiving, and storage of company-specified products.
  • Ensure high standards of food quality and service.
  • Ensures building, equipment, furniture, and fixtures are in good repair, clean and maintained regularly.
  • Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
Financial Management:
  • Oversee and manage the restaurant's labor, cost of goods, and overall budget.
  • Monitor financial performance, including sales, expenses, and profitability.
  • Financial analysis to identify areas for cost reduction and increased profitability.
  • Achieves budgeted sales and profitability goals
  • Prepare regular reports on financial performance for the Operations Leadership Team and Restuarant Support Center
Staff Management:
  • Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
  • Recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
  • The restaurant’s primary point of contact for selecting, training, developing, and motivating team members to achieve operational excellence.
  • The brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Create and manage the scheduling of FOH and BOH employees to ensure adequate coverage and meet labor budgets.
  • Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
  • Set the standard for the restaurant through leadership by example.
  • Ensures a safe and harassment-free environment for all Team Members and Managers.
  • Resolve staff conflicts and handle disciplinary actions as needed.
Customer Service:
  • Provide exceptional customer service and promptly address guest complaints and concerns.
  • Monitors guest feedback and implements improvements based on feedback (Yelp reviews, OpenTable reviews, Guest emails, etc.).
  • Maintain a positive and welcoming atmosphere for guests.
Marketing and Promotion:
  • Work with the Marketing Team to develop and implement marketing strategies to attract and retain guests.
  • Execute company-wide promotional events and special offers.
Compliance and Regulations:
  • Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
  • Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
  • Implement and enforce company policies and procedures to ensure compliance.
Position Requirements:
  • Minimum of 2 years of full-service restaurant experience, along with experience in a leadership capacity (i.e, Assistant General Manager, Kitchen Manager, etc.) in a high-volume full-service restaurant concept
  • Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
  • Excellent interpersonal/listening/communication skills.
  • Excellent problem resolution/Guest recovery skills.
  • Attention to detail and analytical skills.
  • Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
  • Strong commitment to serving others in the community.
  • Acts with integrity and treats others with respect.
  • ServSafe certified.
  • We will consider someone in a Restaurant Management position who has a high-level understanding of systems, a drive to grow professional, and a passion for Hospitality.
Salary commensurate with experience, including a full benefits package.Commitment to Equal OpportunityWe are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.

Wahlburgers